4.7
This course, “Customer CRM – Customer Relationship Management,” provides an in-depth understanding of how to build and maintain meaningful customer …
What you'll learn
This course, "Customer CRM - Customer Relationship Management," provides an in-depth understanding of how to build and maintain meaningful customer relationships through effective CRM strategies. You will explore CRM technologies, customer data management, and customer engagement techniques that drive loyalty and business growth. Designed for professionals and beginners, this course equips you with practical skills to enhance customer experience and optimize business operations.
Learning Outcomes:
- • Understand CRM concepts and their business applications.
- • Learn to effectively use CRM software tools.
- • Develop strategies for customer retention and loyalty.
- • Analyze customer data to drive decision-making.
- • Improve customer engagement through personalized communication.
- • Implement CRM best practices for increased sales.
- • Measure and optimize CRM processes for better performance.
Table of Content
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- Introduction to Customer Relationship Management (CRM) 00:22:00
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- CRM Fundamentals 00:24:00
- CRM Strategies 00:33:00
- CRM Databases 00:21:00
- Handling Customer Complaints 00:22:00
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Course Info
Rating
4.7
9
Level
Intermediate
Updated
October 11, 2024
Duration
1 year