This course, “Customer CRM – Construction Management,” provides an in-depth understanding of how to leverage Customer Relationship Management (CRM) tools …
What you'll learn
This course, "Customer CRM - Construction Management," provides an in-depth understanding of how to leverage Customer Relationship Management (CRM) tools specifically for the construction industry. You'll learn to manage client relationships effectively, enhance communication, and improve customer satisfaction throughout construction projects. Gain practical knowledge on implementing CRM strategies to optimize project efficiency, build customer loyalty, and drive business growth in construction management.
Learning Outcomes:
- • Understand CRM fundamentals tailored for construction management.
- • Utilize CRM tools to enhance client relationships.
- • Develop strategies for effective customer communication.
- • Integrate CRM solutions for better project tracking and management.
- • Analyze customer data to improve service delivery.
- • Foster customer loyalty through personalized service.
- • Improve collaboration between teams and clients.
- • Optimize project efficiency with CRM insights.
Table of Content
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- Introduction to Construction Management 00:17:00
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- Project Life Cycle and Success 00:26:00
- Cost Management 00:20:00
- Site Management 00:17:00
- Construction Materials Management 00:20:00
- Construction Procurement 00:17:00
- Supply Chain Management 00:20:00
- Quality Assurance and Customer Care 00:19:00
- Human Resources Management 00:20:00
- Communications, Information and Documentation of Construction 00:22:00
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Course Info
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