4.7
This course, “Customer CRM – Autism Awareness,” aims to equip professionals with essential skills for providing compassionate customer service to …
What you'll learn
This course, "Customer CRM - Autism Awareness," aims to equip professionals with essential skills for providing compassionate customer service to individuals with autism. You'll learn to understand autism spectrum characteristics and adapt CRM approaches to ensure inclusive and effective customer interactions. By fostering empathy and specialized communication, you'll improve customer satisfaction and create meaningful connections.
Learning Outcomes:
- • Understand the basics of autism spectrum disorder.
- • Recognize diverse communication styles of individuals with autism.
- • Adapt CRM strategies to accommodate autistic customers.
- • Develop effective communication techniques.
- • Apply empathy in customer interactions.
- • Identify and avoid common challenges in supporting autistic customers.
- • Create an inclusive customer service environment.
- • Enhance overall customer satisfaction with autism-friendly practices.
Table of Content
-
- Autism Spectrum Disorder (ASD) 00:25:00
-
- Learning Difficulties Related to Autism 00:23:00
- Autism Diagnosis 00:16:00
- Dealing with Autistic Individuals 00:17:00
- Engagement in Autism Awareness 00:08:00
Try Free
Get this course plus top-rated picks in tech skills and other popular topics.
Original price was: £425.£25Current price is: £25. ex VAT
per month after 10 day trial
Your 10 day Standard free trial includes
Expert-led courses
Keep up with the pace of change with thousands of expert-led, in-depth courses.
For teams
Give up to 50 users access to our full library including this course free for 30 days
Course Info
Rating
4.7
8
Level
Intermediate
Updated
October 11, 2024
Duration
1 year