This course, “Customer CRM – Administrative Management,” offers a comprehensive understanding of Customer Relationship Management systems with a focus on …
What you'll learn
This course, "Customer CRM - Administrative Management," offers a comprehensive understanding of Customer Relationship Management systems with a focus on administrative roles. Learn to manage CRM databases effectively, streamline communication, and optimize customer service operations. You'll explore essential CRM tools, data analysis techniques, and best practices for administrative efficiency. By the end of the course, you'll be well-equipped to enhance customer satisfaction and drive business growth.
Learning Outcomes:
- • Understand CRM fundamentals and their importance in customer management.
- • Navigate and utilize CRM systems for administrative purposes.
- • Maintain and manage customer databases efficiently.
- • Develop skills to analyze customer data for actionable insights.
- • Streamline communication with customers using CRM tools.
- • Improve administrative efficiency in managing customer interactions.
- • Apply best practices for customer satisfaction and retention.
Table of Content
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- Module 01: Introduction to Office Administration 00:14:00
- Module 02: Skills of an Effective Administrator 00:15:00
- Module 03: Business Etiquette 00:19:00
- Module 04: Business Telephone Skills 00:19:00
- Module 05: Representing Your Boss and Company 00:34:00
- Module 06: Mail Services and Shipping 00:25:00
- Module 07: Travel Arrangements 00:24:00
- Module 08: Organising Meeting and Conferences 00:25:00
- Module 09: Time Management 00:35:00
- Module 10: Record Keeping and Filing Systems 00:28:00
- Module 11: Business Writing Skills 00:40:00
- Module 12: Organisational Skills 00:25:00
- Module 13: Communication Skills 00:25:00
- Module 14: Customer Service 00:16:00
- Module 15: Effective Planning and Scheduling 00:46:00
- Module 16: Invoicing/Petty Cash 00:27:00
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Course Info
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