5
This course, “Customer CRM – Allergen Awareness,” is designed to equip you with essential knowledge of customer relationship management (CRM) …
What you'll learn
This course, "Customer CRM - Allergen Awareness," is designed to equip you with essential knowledge of customer relationship management (CRM) while emphasizing allergen awareness. You’ll learn how to provide exceptional customer service by effectively managing customer data, identifying allergens, and ensuring customer safety. The course is ideal for hospitality and food service professionals seeking to enhance their CRM skills and allergen safety practices.
Learning Outcomes:
- • Understand CRM fundamentals and their importance.
- • Identify key allergens and manage customer data effectively.
- • Develop allergen awareness in customer interactions.
- • Implement CRM strategies to enhance customer satisfaction.
- • Create personalized communication while addressing allergen concerns.
- • Improve customer trust through effective allergen handling.
- • Comply with allergen safety standards in service environments.
Table of Content
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- Introduction to Food Allergens and Intolerance 00:40:00
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- Causes and Symptoms of Food Intolerances 00:18:00
- Causes and Symptoms of Food Allergies 00:19:00
- Food Allergens and the Law 00:12:00
- Allergen Information for Consumers 00:19:00
- Packaging and Labelling Food 00:13:00
- Other Common Allergens Part 2 00:18:00
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Course Info
Rating
5
3
Level
Intermediate
Updated
October 11, 2024
Duration
1 year